Shipping policy

Shipping Policy
At Greatime Furniture, your satisfaction is our #1 priority and we take pride in providing you with fast, dependable and safe delivery service. Each order is shipped using one of three standard methods depending upon what is best suited for your delivery.

Shipping Method
• Standard Ground - Small Parcel
 Most small to medium-sized orders will ship FREE using UPS or FedEx Ground Services. Greatime Furniture will email you a tracking number so you can track the order and check on the delivery date. Shipments usually arrive 1-6 business days from the time they leave the warehouse. (Note: While GreatimeFurniture.com does not require a signature on small parcel deliveries, it is ultimately up to the driver's discretion. If delivery without a signature is desired, it is advised you leave a note on the door with appropriate instructions.)
Expedited Shipping Services are available for small parcel including Next Day, 2-Day and 3-Day Services. Greatime Furniture will not be liable for expedited shipping charges due to delays in order lead times. Expedited shipping services are offered only to speed up the transit time. We have no control over the in-house time of an order (the time prior to shipment) and do not guarantee or promise delivery dates, which is why we request that our customers plan ahead and place timely orders that allow for both in-house and transit time. Lead times that are stated on the product pages represent the average times for manufacturers to ship their products and are not to be taken as a guarantee. Instead, they should be used as a guideline for estimating lead times. Contact Customer Service to arrange for expedited shipping at (626)-333-9101.
• Truck Freight - Large Items
Larger items will ship via truck freight. Our customer service rep will call customer to verify the order details before we ship the order out. Missing valid phone number will delay the order processing. Items shipped with freight are delivered to the curb only and may incur an oversized item surcharge; Customers are required to collect the order from truck and move it inside accordingly. If customer need inside delivery or any additional delivery needs or questions, please contact us at (626)333-9101. Truck freight orders require that someone is available to accept delivery. Most carriers will contact you to set up a delivery time, usually a 2-4 hour appointment window during normal business hours.
If the carrier is unable to contact the customer, the customer will then be responsible for any storage fees and/or freight charges back to the manufacturer in addition to the original shipment expense. More information about Truck Freight for Large Items, please check our "Delivery Information".

• Greatime Furniture White Glove Delivery
At Greatime Furniture, certain items will ship using our deluxe White Glove delivery service if the delivery location is within 30 miles of our warehouse location in CA91710. Common White Glove shipments include large furniture items (bedroom suites, dining sets, etc.) and items requiring special care.
With White Glove service, a professionally trained and experienced delivery team will deliver your product curbside or to your room of choice. If available, you will select the level of service on each product. Depending on the item, the delivery team may also provide light setup and debris removal.
White Glove service must be added to eligible order for an additional charge. To do so, please contact Customer Service at (626)-333-9101.
The carrier will contact you to schedule a delivery window on all White Glove deliveries.
Estimated Transit Time
Lead time refers to the time from receipt of your order to when it's ready for pickup. Most product's lead time is 1-3 business days. This lead time does not factor time in transit with the shipping carrier.
• Standard Ground: 1-6 Days
• Truck Freight: 7-14 Days
• White Glove: 7-14 Days
Outside the 48 States
If the shipment is going to another country, you will need to call for a quote at (626)-333-9101. Please note that Greatime Furniture is not responsible for any taxes, duties or fees including brokerage and customs fees that are associated with any purchase. These additional charges are the customer's responsibility.
Remote Locations
Orders delivered to a remote location may incur an additional remote location fee. Remote location fees are determined by carrier based on zip / postal code and will be applied to the order prior to completing checkout.

Damaged & Defective Goods
At Greatime Furniture, we understand that a product may get damaged in transit or, on occasion, there may be a manufacturer product defect. Rest assured, we will stand by you during this process and make sure we do everything we can to bring it to a satisfying and timely conclusion - at no expense to you. For us to offer this level of service, however, we need customer conduct detailed product inspection immediately upon delivery and record any damage in written on Proof of Delivery. We will replace all necessary parts for you according to your record on Proof of Delivery Form, NO EXCEPTION!!!
Small Package Deliveries
For smaller UPS or FedEx deliveries that are damaged in transit, please contact our Customer Service team immediately instead of refusing the package at (626)-333-9101. If damages are reported within 7 days for UPS or FedEx deliveries, we can file a claim on behalf of the customer and work to quickly resolve it. Please be aware that replacements or refunds can be hindered or denied if the customer fails to notify GreatimeFurniture.com of defective or damaged merchandise within two business days of receipt.
Large Package Deliveries
Immediate inspection is especially important when receiving large items (such as bedframe) from LTL, White Glove and common freight carriers. In this case, it is important to notate any damage on the proof of delivery form or receipt when you sign for the delivery, even if the package appears only slightly damaged. All damages should be reported to Greatime Furniture within 48 hours of delivery.
Customers who sign for delivery and do not notate "damage" assume responsibility if merchandise is damaged. If the product itself appears significantly damaged, you may refuse delivery. Please notify Greatime Furniture of refusal so we can anticipate the return and send out a new item.
Greatime Furniture will repair or replace the damaged or defective goods for no additional charge. If a return is desired instead of replacement, the "Standard Return Policy" applies. Please note, however, that failure to follow the return procedure for the damaged item may result in a charge for the free replacement item.
Failure to follow return procedures for the damaged item may result in refund delays or application of in-store credit only.
Please note that returned items found to be in working condition or shipped as ordered may not be eligible for a full refund and return shipping may be deducted from the refunded amount.

Limited Term Warranty

1. Fabric and leather material has 6 months limited warranty from date of purchase

2. Stitching and seams there is no warranty applied

3. Wood frame structure, 1 year limited warranty from date of purchase to the original buyer. Warranty does not apply when item has been transferred to different owner. Warranty applied to factory defect, indoor/residential use only.

 Please go to Warranty Policy part for details!